Mission Statement

The Elegant Office is dedicated to assembling a line of premium products to satisfy your office and travel needs, offered through a professional venue, and supported by a staff who is committed to providing the finest customer service.

The Elegant Office began in 1999 and has grown to be the largest source of leather desk sets and accessories available online. We have achieved this success by consistently providing the finest products with reliable service.  The company is family owned and operated and was founded on the principle that if one exceeds a client’s expectations, they will return and refer their friends as well.  We trust your experience will reflect that commitment to quality and excellent customer service.

Satisfaction Guarantee

Every item we sell is backed by our 100% satisfaction guaranteed promise.  We truly believe in the products we sell and we provide the best guarantee as a result of this belief.  This means no restocking fees and hassle free returns and exchanges.  See the complete policy for more details.

Order Processing

Catalog

Either click here or phone our office.

Email

For Sales & Customer Service:  sales@TheElegantOffice.com
For Comments:  feedback@TheElegantOffice.com

Mail

The Elegant Office, Inc
5200 NW 43rd Street
Suite 102 - 256
Gainesville, FL 32606
Monday - Friday  8:00 am to 5:30 pm, EST.

Customer Service

Our Satisfaction Guarantee

• All products must be returned in the same condition you received them in, with the manufacturer's tags and packaging (retail box and shipping carton). Specific return instructions are reviewed below.
• All purchases must be returned within 30 days for a full refund.
• We do not accept returns or exchanges for decorated product, custom orders or international shipments.
• Please follow the Return Policies noted below.
  

Shipping & Handling

Although we cannot do so with each and every order, we make every effort to ship your order the same day. We are able to ship most orders via ground, 3 Day, 2 Day and Overnight services. We use UPS for most of our package deliveries. In some cases we will use USPS to process ground APO requests; larger items may be shipped by air freight or common carrier.  However, we do not provide insurance for these items. Please proceed with this in mind.

NOTE:  The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.

We sometimes offer “free shipping” promotions. During these events, free shipping applies only to ground services and will exclude certain items primarily large, bulky or items with excessive weight. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.

International Orders

ALL international orders will be sent via UPS to the billing address on the credit card without exception. All packages will be sent signature required. The Elegant Office, Inc is not responsible for packages lost, damaged or seized by customs. Orders cannot be cancelled once they have been shipped. We cannot accept returns or exchanges on items shipped internationally. Shipments may take up to 6 weeks for delivery. Please call or email us if you have any questions about international ordering.

International Shipping Options:

Returns & Exchange Policies

1.  Call our Customer Service Department (866.433.7573) to request a Return Authorization Number (RA#).  The authorization number, pending credit memo and return instructions will be emailed to you.
2. Package the item in the original shipping carton.  NOTE:  The retail package many products come with is NOT suitable for shipping.  Returns that are sent using the retail package as the shipping carton will be refused and no refund will be issued.
3. Enclose a copy of the pending credit memo (sent via email with RA#).
4. Use packing materials to provide adequate cushioning and protection for the item being shipped.   
5. Clearly write the Return Authorization (RA) # on the package.  Returns received without a RA# are subject to a 20% Restocking Charge.
6. Although most of our shipments are sent via UPS, you may use any carrier.  Be aware that many provide some insurance with their service but additional insurance may be needed to cover the cost of the item.  As the shipper, you are responsible for items that are damaged while being returned.
7. RA#s are valid for 14 days after they are processed. 
8. All returns must be received within 30 days –No Exceptions Please!

Custom Orders/Decorated Products

This pertains to items that have been custom made or have been decorated with a logo, initials or a name. 
Orders for custom or decorated products must be cancelled in writing.  If an order is cancelled after production has started, it may be subject to additional charges. 
The Elegant Office provides custom items, made according to your specifications.  Such orders are quoted individually.  Please contact us to further discuss your needs.  In the event a custom item is damaged during shipping, we will replace the items.

Exchanges

Please follow the same steps referenced above for returning product. 
If shipping charges were charged for the original shipment, they will not be billed to ship the item selected as the exchange.  If shipping charges were not billed originally, they will be charged to ship the exchange item.
For obvious reasons, orders that have been shipped but not yet received cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise.

Damaged Product

Please notify us within 24 hours if your order is damaged so we can initiate the needed steps to replace that product.  In many cases, the manufacturer will require that the damaged product be returned IN ITS ORIGINAL SHIPPING CARTON.  We will not be held responsible in the event shipper damage is not reported to us within the 24 hour time period stated above.


Cancellation Policy

Orders placed with The Elegant Office, Inc. that are cancelled may incur a 15% Cancellation Charge.  Additional charges might be incurred if production has already begun.  Orders that have already shipped cannot be cancelled.

Holiday Extended Returns & Exchange Policies
Purchases made between November 1st and December 15th can be returned through January 15th . All other terms and conditions are applicable.

Guaranteed* Holiday Delivery

To accommodate last minute purchases, at times we may offer Guaranteed Holiday Delivery. Though it rarely happens, on occasion we are unable to deliver as promised. In that event, we will fully refund the price of your shipping, plus 10% of your purchase price (up to a maximum of $200). Though we hope it does not happen, in the event we do fall short, we will gladly honor our guarantee. *NOTE:  The Elegant Office cannot be responsible for delays due to weather or mechanical matters involving the carrier’s equipment.

Gift Certificates

Gift Certificate(s) are neither refundable nor returnable. Lost, stolen or damaged Gift Certificates may be canceled and replaced with appropriate proof of purchase. Gift certificates expire 18 months after purchase.

Gift Cards

1 year warranty

The Elegant Office, Inc. warrants that The Elegant Office brand products are free from defects in materials or workmanship. The Elegant Office will repair or replace with comparable product, at its option and free of charge, any product, part, or component which fails under normal use as a result of such defect. This warranty applies from the date of sale, and is valid only for the original purchaser.

Exclusions

This warranty does not apply to product failure resulting from:

• Normal wear and tear
• Failure to apply, install, or maintain products according to published The Elegant Office instructions and guidelines
• Abuse, misuse, or accident
• Alteration or modification of the product

THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ELEGANT OFFICE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.

Price Match Policy

The Elegant Office® will gladly match the sale price of our competitors. To take advantage of this service, simply forward a copy of the ad or a link to the web page picturing the sale item to sales@TheElegantOffice.com.

NOTE: The merchandise provided by our competition must be new and unused; this policy does not apply when compared to seconds or slightly damaged merchandise, of which The Elegant Office® does not sell.

Privacy Policy

WE DO NOT SHARE CUSTOMER INFORMATION!

We collect email addresses and personal information on our website to assist our company in handling orders and improving our marketing.  Pages browsed, hyperlinks clicked, and sites referred from may be saved to help our marketing group further develop our website's functionality.  

Personal information provided by our customers will not be shared with third parties, unless necessary to complete a customer's order.  Our customers' personal information may be used to make our marketing more efficient.

For answers to any questions about this policy or website, please contact our customer service department at Toll Free 866-433-7573 during our office hours of 8:00 a.m. to 5:30 p.m. EST.

For more contact information, click here.

*Elegant Office Inc. reserves the right to change/modify our terms and conditions at any time without notice.

Legal Information:

The Elegant Office® is a registered trademark of The Elegant Office, Inc, serial number 78389659. We actively pursue any trademark infringements.

We reserve the right to not do business with certain companies based on conflict of interest.