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Returns

Guaranteed Christmas Delivery

Take advantage of our Guaranteed Christmas Delivery promotion! During checkout, you'll be able to select from several shipping methods including discounted expedited services. For our Guaranteed Christmas Delivery service, select - "Guaranteed Delivery". We will determine the shipping method needed to deliver on or before the 23rd. A flat rate shipping charge will be incurred, but we pick up the difference. This promotion is available for a limited time and does not apply to shipments outside of the USA nor to items decorated with a logo.

All shipments are sent via FedEx. We will use FedEx Home service which delivers on Saturday the 23rd to residential addresses only. All orders for Christmas delivery must be placed no later than Friday, December 22nd at 4pm EDT.

Quick and Easy Returns

      1. For your convenience, a return shipping label has been enclosed in your order. For the fastest service, follow these 3 steps.
      2. 1) Contact our Customer Service Team to confirm eligibility and request a Return Authorization number. Providing the Order Number found on the packing slip will expedite our locating your order. Phone 866.433.7573 or email: sales@TheElegantOffice.com
      3. 2) Place the item in its original retail packaging, then pack in a sturdy shipping carton.
      4. 3) Adhere the return label to the shipping carton and drop off at a nearby FedEx location or place in any outgoing FedEx Ground shipment.

That's all there is to it! Once the item is received and processed, we'll promptly issue you the applicable credit. A flat fee will be deducted from your refund for the return shipping costs.

Returns Terms & Conditions:

          • All returns must be received within 30 days.
          • Returns received without a return authorization number may be assessed a 20% restocking fee.
          • Returned items must be received in new condition and in their original retail packaging (gift box) to receive a full credit. Items not in compliance may either be refused or subject to a 20% restocking fee, at our discretion.
          • Custom products, items decorated with a logo, initials or a name, and items labeled as "open-box" may not be returned for a refund. In the event that an item is received in damaged or defective condition, we will repair or replace the item at our discretion.
          • Return shipping charges are the responsibility of the person returning the package. If a return shipping label is provided, a flat fee will be deducted from the refund for the return shipping.
          • Credits will be less freight and any restocking fees that may be applicable.
          • Refunds can only be given to the original purchaser. If the item was received as a gift, it may be exchanged for a different item.
          • Orders shipped outside the USA cannot be returned for credit.